Return Policy

APPLIES ONLY TO PURCHASES MADE FROM SARAMONIC USA ON THIS SITE*

*IF YOU PURCHASED YOUR SARAMONIC PRODUCT FROM A DEALER, PLEASE CONTACT THEM DIRECTLY TO INQUIRE ABOUT THEIR RETURN POLICY. WE DO NOT ACCEPT RETURNS OF PURCHASES MADE FROM OTHER SOURCES.

Saramonic USA prides itself on unparalleled customer service. Our goal is to make sure the content creators and filmmakers who share our passion are completely satisfied. However, if you need to return an item, we're here to help. You have 30 days to return your merchandise. Returned items must be in their original packaging and in new and unused condition. Please include a copy of the packing list, a note explaining the reason for the return and whether you would like an exchange of equal value or to be credited (excluding shipping). In the event you feel there is a manufacturing error, please contact the Service Department at service@saramonicusa.com and we’ll do our best to make things right.

TERMS OF SERVICE

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OVERVIEW

Throughout the site, the terms “we”, “us” and “our” refer to MAC Group’s Shopify Store on affiliate websites that may not be owned or operated by MAC Group. MAC Group Affiliates offer their websites, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. These websites have also partnered with MAC Group, to provide a shopping and check out experience for specific products. In some cases, however, these websites are not owned or operated by MAC Group. A list of MAC Group Affiliate Websites can be found below. This list is subject to change without written notice or prior approval:

http://xritephoto.com

http://ShimodaDesigns.com

By visiting an affiliate site and/ or purchasing something from them, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using any MAC Group Affiliate website. By accessing or using any part of these sites, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services associated with MAC Group and the purchase of MAC Group affiliated products or services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools, which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Installation Instructions

1. For Micro Sd Card Over 32gb, If It Is Not Fat File System(Exfat, Ntfs), It Will Remind The User To "Format Sd Card" To Use It.

2. Please Rename The File To Be "Vmic_r.bin" Or "Vrm1_r.bin" For Upgrade

3. Details Steps Please Follow The User Manual.

4. If Upgrade Failed, Just Take Out The Battery And Power On Again. And Do The Upgrade Again.

VMIC PRODUCTS

VMIC V2.4

VRM1 PRODUCTS

VRM1 V2.4

SARAMONIC LIMITED WARRANTY

Mamiya America Corporation d/b/a Mac Group (“MAC Group”) provides a one-year warranty under normal use and lifelong maintenance from the date you purchase this product (“Product”). MAC Group will repair or replace the Product under the warranty for free during the one-year period, but customers should pay for shipping and insurance charges for returning the Product to MAC Group. This limited warranty applies only to Products that were purchased from MAC Group or a MAC Group authorized retailer, unless otherwise prohibited by law. MAC Group Products are legitimately sold only by authorized sellers who are required to follow MAC Group’s policies, procedures, and quality control standards. MAC Group reserves the right to reject warranty claims from purchasers for Products purchased from unauthorized sellers, including unauthorized Internet sites. This limited warranty only applies where a defect has arisen, wholly or substantially, as result of faulty manufacturing, parts or workmanship during the warranty period. This limited warranty does not apply to any defects due to normal wear and tear, damage due to misuse, alteration to the product or negligence.

There are no warranties which extend beyond those stated herein. Any implied warranties that may be applicable to Products, including implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the duration of this warranty. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Under no circumstances shall MAC Group be liable for any special, incidental, or consequential damages based upon breach of this limited warranty, breach of contract or strict liability. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.